Conflict Management

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Course Details

In this course, you will learn how to effectively de-escalate conflict and manage angry customers.
You will learn how to;

  • Recognise the factors that can cause conflict.
  • Stay in control and maintain composure when responding to conflict and aggression.
  • Use strategies and tools to manage and reduce customers anger & aggression.
  • Turn conflict into conversations.


This course has been designed for employers who want to improve their conflict management skills and build on their ability to face conflict on a day to day basis.


The course can be delivered in 1 day.

Get in Contact

Chat with Chris English today for further information on the available courses.

Our Mission

To offer and provide professional, specialised training within the employment sector.