Conflict Management

Here's our training manager introducing the course

Course Details

In this course, you will learn how to effectively de-escalate conflict and manage angry customers.
You will learn how to;

Recognise the factors that can cause conflict.
Stay in control and maintain composure when responding to conflict and aggression.
Use strategies and tools to manage and reduce customers anger & aggression.
Turn conflict into conversations.

Suitability

This course has been designed for employers who want to improve their conflict management skills and build on their ability to face conflict on a day to day basis.