In this course, you will learn how to effectively de-escalate conflict and manage angry customers.
You will learn how to;
- Recognise the factors that can cause conflict.
- Stay in control and maintain composure when responding to conflict and aggression.
- Use strategies and tools to manage and reduce customers anger & aggression.
- Turn conflict into conversations.
This course has been designed for employers who want to improve their conflict management skills and build on their ability to face conflict on a day to day basis.
The course can be delivered in 1 day.
Get in Contact
Chat with Chris English today for further information on the available courses.
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